As part of our new Outage Management System (OMS) launch coming soon, DLC employees now use iPads that enable them to view digital maps and work outage jobs remotely from the field. The new technology allows staff to locate information quickly and efficiently rather than relying on dated paper maps.
The OMS platform will update the applications and processes we use to manage trouble and outage work. It also will be our real-time system of record and help ensure information is accurate, consistent and accessible.
Darryl H., senior operator, is one of our field team employees who uses an iPad to help complete his daily work. “I received an iPad in January, and, I have to say, being able to easily flip between the apps we use has been a game changer for the field operations team,” he shared. “After you become comfortable with the functionality, it becomes easier to use and has really helped streamline what we do and increased efficiencies as well.”
DLC has received positive feedback about the digital maps and how quickly employees can locate information. The iPads are just one way DLC is working improve the customer experience during an outage.